Consumer and small business energy debt solutions

Small business owners and customers with closed accounts are increasingly vulnerable now that the Australian Energy Regulator's (AER) temporary COVID-19 consumer protections have ceased.

Customers with closed energy accounts and small businesses have returned to the pre-pandemic framework with limited protections, despite the increasingly unpredictable economic environment. EWON's complaint figures show that retailers and policy makers urgently need to address this shortfall.

EWON's latest Spotlight On report on consumer and small business energy debt solutions calls for retailers and government to implement processes or regulations to ensure equitable protections, while encouraging consumers and retailers to work together to pay off COVID-19 related debt.

Read the latest edition of Spotlight On

Energy & Water Ombudsman NSW

Consumer and small business energy debt solutions