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Energy & Water Ombudsman NSW

Complain Freecall

EWON Insights Report: 1 April - 30 June 2020

In the Apr-Jun 2020 quarter we received 3,729 complaints, down 23.4% from the last quarter.

In this issue of EWON Insights we focus on distributed energy resources such as batteries and solar generation, including those currently outside our jurisdiction, highlighting the inequitable consumer protections available to customers, depending on who they purchase their ‘behind-the-meter’ products from.

As this sector expands, it is critical that public trust is maintained through appropriate, robust consumer protections and dispute resolution. Accordingly, we welcomed recommendations from the AEMC 2020 Retail Competition Review which included a call for expanding the jurisdiction of Ombudsman offices to close this gap.

Download the 1 April - 30 June 2020 Quarterly Report (PDF 900KB)

Summary of electricity water and gas complaints Apr to Jun 2020

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