EWON Insights Report: 1 October - 31 December 2018
Overall complaints to EWON fell by less than 1% during the quarter when compared to the same period in 2017/2018. They also decreased by just under 5% from the July to September 2018/2019 quarter, which is not unusual given the holiday period in December.
Despite these overall decreases, electricity complaints rose by almost 6% when compared to the same quarter the previous financial year and water complaints were also up on the second quarter of 2017/2018 (4.6%). Gas complaints decreased by a significant 25% when comparing the same periods – a seasonal occurrence.
The top three reasons customers came to EWON remained the same over the corresponding periods in 2017 and 2018 – high bills, poor customer service and failure of providers to respond to customers.