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Energy & Water Ombudsman NSW

Complain Freecall

EWON welcomes Sylvan Review into financial counselling

Today, we welcomed the release of ‘The Countervailing Power: Review of the coordination and funding for financial counselling services across Australia’ report conducted by Louise Sylvan AM. 

We strongly support the Sylvan Review’s recommendations that industry contributes to funding for financial counsellors, to provide funding stability and improve its response to customers experiencing affordability issues.

“Being industry-funded provides a financial incentive for businesses which contribute to the demand for financial counselling services, including energy and water companies, to change their practices in order to reduce that demand.”  Janine Young, Ombudsman

Read the full media release (PDF 146KB)

Read our submission to the Sylvan Review (PDF 150KB)