"I’ve recently attended two events where I’ve witnessed first-hand the repercussions of the cost-of-living crisis. My Ombudsman colleagues and I hosted the External Dispute Resolution (EDR) Forum just prior to the Financial Counselling Australia (FCA) Conference in Canberra last week. The focus of the Forum was for us to collaborate with financial counsellors, identify the top issues they, and us, are currently encountering in our work and share advice about our different approaches."

Hear more from Ombudsman, Janine Young in our latest newsletter for community workers. You will also find information on our recent complaint figures, EWON’s report on switching providers, help for customers using life support equipment, tips to keep energy consumption down during the cold weather and much more.  

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