Unsurprisingly, given the increased cost of living combined with energy price rises, complaints to EWON have increased by 26% compared with the same quarter last year, while complaints about price increases have risen by 60%. 

At EWON, we’re focused on reminding customers that there is support available and how to access it. Rebates, EAPA vouchers, switching providers for a better deal and provider affordability programs are all tools in the kit available for customers needing support. We also encourage eligible customers to access the government National Energy Bill Relief package to receive a one-off payment of $500 for households or $650 for small businesses towards electricity bills.  

If you work with clients who have been impacted by rising energy prices, please encourage them to come to us for assistance.

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