Improving the embedded network framework

In the latest edition of Spotlight On, published today, we take a detailed look at the embedded network framework and highlight how it can be improved.

Since 2018, we have worked with the Australian Energy Regulator (AER) to bring existing NSW energy exempt networks and sellers into our membership. Combined with our customer complaints data, this has given us with a unique perspective on how the current framework has failed to respond to the growth of embedded networks, to the detriment of customers.

From our insights over the past three years, we discuss how the existing framework can be improved to ensure clarity, transparency, accountability and ultimately, consumer protection.

Read Spotlight On.

Energy & Water Ombudsman NSW

Improving the embedded network framework