Are your clients receiving estimated bills?

Estimating bills is common practice in NSW, however, it can be confusing for customers.  

Customers may receive an estimated read if the meter reader hasn’t been able to access the meter. If the estimated bill results in over or under-charging, this will be adjusted following the next actual meter reading. The provider can base three consecutive quarterly bills on estimated reads, but must arrange for an actual read to be taken if access to the meter continues to be a problem after 12 months. 

The estimate may be based on historical metering data or, where this is not available, on average usage of a comparable customer. If a bill seems too high, customers can provide a self-read to their energy provider or ask for a special meter read but they may be charged for this.  

If your clients are receiving estimated bills, check out our factsheet for more information.