Table 11 Insights Apr-Jun 22

Table 11 - Top 10 core issues for closed complaints involving behind the meter technologies, April to June 2022

EWON core complaint issue (closed cases)	Total
Billing > high > disputed	126
Customer service > poor service	82
Billing > tariff > feed-in	69
Billing > estimation > meter access / not read	33
Customer service > failure to respond	33
Digital meter exchange > delay	33
General > energy / water*	28
Billing > error > other	22
Billing > backbill	19
Digital meter exchange > billing > estimated bill	18

*Complaints are often about solar installation companies, which are outside EWON's jurisdiction.

Energy & Water Ombudsman NSW