Table 1 Insights Jan-Mar 2022

Table 1 – Complaints received, January to March 2022, including the previous four quarters

Case subject	Provider type	Jan-Mar 2021	Apr-Jun 2021	Jul-Sep 2021	Oct-Dec 2021	Jan-Mar 2022
Electricity	Exempt retailer	16	9	16	13	17
Electricity	Network	157	193	253	168	205
Electricity	Retailer	2,291	2,536	2,853	2,742	2,626
Electricity	Not allocated	34	58	42	25	33
Electricity total		2,498	2,796	3,164	2,948	2,881
Gas	Exempt retailer	0	1	0	0	0
Gas	Network	39	59	23	47	43
Gas	Retailer	606	709	657	558	647
Gas	Not allocated	4	21	17	8	10
Gas total		649	790	697	613	699
Non-energy/ non-water	Not allocated	19	31	31	7	36
Non-energy/ non-water total		19	31	31	7	36
Water	Network	53	56	49	51	60
Water	Retailer	79	103	109	101	101
Water	Not allocated	25	24	37	20	25
Water total		157	183	195	172	186
Grand total		3,323	3,800	4,087	3,740	3,803

Energy & Water Ombudsman NSW