Customer activity

We have been monitoring whether an increase in complaints can be attributed to ongoing economic pressures or if the significant increase in complaints that we saw in the July to September 2022 quarter was due to seasonal impacts. Perhaps it is a combination of both, together with the media attention focused on energy price increases which occurred last June / July.

We have received roughly the same number of complaints in the last two quarters (a 2.8% reduction from the last quarter to this one), however volumes are significantly higher when compared to the same period in the previous financial year. This quarter EWON received 4,347 complaints, which is 30.8% higher than January to March 2022, where we received 3,323 complaints.  This follows a 19.6% increase in the October to December 2022 quarter when compared with the comparable period of 2021.

For a more detailed complaints breakdown click here