EWON Insights Jan-Mar 2024

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In this report

This quarter we are focused on the following topics:

  1. Small business affordability pressures
    We explore the pressure facing small businesses as energy prices continue to rise. Many of the consumer protections available to residential customers are not extended to small businesses, meaning they are disproportionately affected. 

  2. Retailer implementation of the AER’s Better Bills Guidelines
    The guidelines aimed to make it easier for customers to understand their bills. Overall, they have been a successful market initiative, however, we have received complaints about some retailer bills in relation to missing or hard to locate information.