- Home
- Publications and submissions
- Reports
- EWON Insights
- EWON Insights Jul-Sep 2022
- Table 11 Insights Jul-Sept 22
Table 11 Insights Jul-Sept 22
EWON core complaint issue (closed cases) | Facilitated resolution | General advice / information provided | Negotiated resolution | No further investigation | Out of jurisdiction* | Referred to higher level | Referred to member at first instance | Total |
Billing > High > Disputed | 15 | 6 | 5 | 3 | 1 | 96 | 8 | 134 |
| Billing > Tariff > feed-in | 2 | 14 | 1 | 0 | 1 | 27 | 6 | 51 |
General > energy / water | 0 | 0 | 0 | 0 | 30 | 1 | 0 | 31 |
Digital meter exchange > delay | 11 | 1 | 0 | 0 | 0 | 10 | 1 | 23 |
Billing > estimation > meter access / not read | 2 | 0 | 0 | 0 | 0 | 10 | 1 | 13 |
Billing > Tariff > rate | 3 | 2 | 1 | 0 | 0 | 6 | 0 | 12 |
Billing > Backbill | 2 | 0 | 1 | 0 | 1 | 6 | 1 | 11 |
Billing > contract terms > variation in price / terms | 3 | 4 | 0 | 0 | 0 | 4 | 0 | 11 |
Billing > Error > Other | 2 | 1 | 0 | 1 | 0 | 4 | 1 | 9 |
Billing > estimation > meter fault | 3 | 1 | 1 | 0 | 0 | 4 | 0 | 9 |
Back to Insights report Jul-Sep 2022
