EWON Insights Jul-Sep 2024

 

In this report

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This quarter we focused on the following topics:

1. Electricity tariffs  
   Customers are contacting EWON confused about tariff changes, including why they can’t remain on a flat rate tariff and needing clarity about how the new cost-reflective tariffs work.

2. Family violence protections
   New protections placing new obligations on energy retailers to better support customers impacted by family violence came into effect in NSW over 12 months ago, however EWON continues to receive complaints from victim-survivors. We also look at recent changes to family violence policy in the water sector that provide extra protections for all consumers of water, including for renters. 

3. Renters and energy
   Renters can face extra hurdles reducing energy costs as they often have no control over faulty or inefficient fixed appliances in their property, and the placement of their meters can contribute to estimated bills.