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EWON Insights Oct-Dec 2020
- Energy complaints
Energy complaints
The graph below shows the breakdown of electricity and gas complaints by category, received in Oct-Dec 2020. An accessible version of this information is included in the table below.
Table 5 – Complaint breakdown – Energy
| Complaint type | Number of complaints | % Total energy complaints |
|---|---|---|
| General enquiry | 33 | 0.8% |
| Complaint enquiry | 1,523 | 38.7% |
| Refer to Higher Level | 1,558 | 39.6% |
| Investigated | 821 | 20.9% |
| Total | 3,935 | 100% |
