A crucial part of EWON's REI function is to raise awareness of our service in areas impacted by renewable energy infrastructure. Our function can only be effective if communities know of our role in receiving and investigating complaints about transmission and renewable energy infrastructure development. Our Energy Transition team spent the last year frequently visiting regional areas.
Our community engagement activities serve to provide independent advice and assistance directly to landholders and community members. To expand our reach and awareness further, we have enhanced our regional networks, including regular engagement with MPs and councils.
Travelled 18,579 kms
Attended 31 community events
Visited 26 regional towns
Hosted nine EWON drop-in sessions
Delivered 32 presentations and forums
Reached 12,130 customers across EWON social media
Created five factsheets and a dedicated webpage
Case study
Our work in action: Landholder unhappy with workers camp location
Carmelle contacted EWON concerned about the proposed location of a worker's camp being built to accommodate transmission infrastructure construction staff.
She said despite living on the neighbouring property, the transmission entity hadn't consulted with her. Carmelle didn’t think the proposed location was appropriate and contradicted the transmission entity’s policies.
She emailed the entity to propose they help with legal advice and property valuation costs but they didn't respond.
We connected Carmelle with the right person at the entity who set up a meeting to discuss her concerns. We let her know there was no obligation for the entity to pay her legal fees because the workers camp wouldn't be built on her property.
We reassured Carmelle that she could return to EWON if she was unhappy with the meeting outcome.
of community members heard about us through EWON outreach events.
average days to resolve a complaint, 50% resolved within seven days.