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Exempt sellers

Embedded networks are private electricity networks that serve multiple premises through a transmission system with one ‘parent connection point’ in the National Electricity Market. The operators of embedded networks, known as exempt entities pay to receive energy from the grid and then on-sell the energy back to the individual customers.

Embedded network examples are found in residential parks, caravan parks, retirement villages, apartment blocks and shopping centres.

EWON’s jurisdiction allows us to receive and investigate complaints from embedded network customers, however, currently exempt entities are not members of EWON.  This is expected to change from 1 July 2018 as outlined below. You can find more information about how we can currently assist exempt entity customers under embedded networks.

Exempt entities to become EWON members

In March 2018 the Australian Energy Regulator (AER) released revised Network Service Provider Registration Exemption Guideline and Retail Exemption Selling Guideline requiring exempt networks and exempt sellers servicing residential customers to become members of EWON. 

This change means that we will continue to resolve complaints from residential customers about exempt entities and that as members of EWON they will be bound by our decisions. We are currently reviewing our structures to accommodate this change to our jurisdiction and expect new members will be able to join EWON from 1 July2018. 

If you are an exempt entity and would like to know more about the changes or want to enquire about becoming a member of EWON, email