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Exempt entities

Embedded networks are private electricity networks that serve multiple premises through a transmission system with one ‘parent connection point’ in the National Electricity Market. The operators of embedded networks, known as exempt entities, pay to receive energy from the grid and then on-sell the energy to individual customers.

Embedded networks are found in residential parks, retirement villages, residential complexes and shopping centres.

Some exempt entities must now become EWON members

In the past our jurisdiction allowed us to receive and investigate complaints from embedded network customers, however, our decisions were not binding on exempt entities as they were not members of EWON. This has now changed.

In March 2018 the Australian Energy Regulator (AER) released revised Network Service Provider Registration Exemption Guideline and Retail Exemption Selling Guideline requiring exempt entities servicing residential customers to become members of EWON. 

This means that we will continue to resolve complaints from residential customers about exempt entities and that as members of EWON they will be bound by our decisions. 

If you are an exempt entity and would like to know more about the changes or enquire about becoming a member of EWON, please complete our
new member enquiry form, email or call on 02 8218 5251.


If you are ready to apply, start your application.