Embedded networks are private electricity networks that serve multiple premises through a transmission system with one ‘parent connection point’ in the National Electricity Market. Embedded networks are found in residential parks, retirement villages, residential complexes and shopping centres.

The operators of embedded networks, known as exempt entities, pay to receive energy from the grid and then on-sell the energy to individual customers.

In March 2018 the Australian Energy Regulator (AER) released revised Network Service Provider Registration Exemption Guideline and Retail Exemption Selling Guideline requiring exempt entities servicing residential customers to become members of EWON. 

This means that we can resolve complaints from residential customers about exempt entities and that as members of EWON they are bound by our decisions. 

If you are an exempt entity and would like to enquire about becoming a member of EWON, complete our new member enquiry formemail us or call 02 8218 5251.


If you are ready to apply, start your application.