The Energy and Water Ombudsman NSW has many resources available including help with energy and water issues, knowing your rights and saving on bills.
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Help paying bills
Rebates, counselling and other resources to help you with paying energy and water bills.
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High and disputed bills
Reasons for high or disputed bills and how EWON can help solve any problems.
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Ways to save on your bills
Information on how to reduce energy and water usage and save money.
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Managing your account
Learn more about managing your energy account, opening and closing accounts, meter reading and more.
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Disconnection and restriction
Learn more about how to avoid disconnection of your electricity, gas or water supply and the rules in place to protect you.
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Switching retailers
Changing your energy supplier could save you money. Learn more about energy offer types, how they compare, account transfers and dealing with energy marketers.
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Solar energy
We can investigate a range of solar energy issues, provided one of our member companies is involved.
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Living in an embedded network
If you live in a residential complex, residential park or a retirement village you might be in an embedded network, with different utilities supply rules.
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Natural disaster support
How we help if you have been affected by a natural disaster including meter replacement, billing and supply issues and information on other support services.
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Mob matters
Read our tips and tricks on how to reduce your energy and water costs, with Sean Choolburra.
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Factsheets
Download PDF factsheets on a wide range of energy and water issues.
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Information in other languages
Download information on our services in over 40 languages.
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Other issues
Find out more about other energy and water issues including common hot water, land, supply, tenants rights and more.
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FAQ - Changes to electricity prices in residential land lease communities
*Applies from 25th September 2024 FAQ: What are the changes to electricity prices in land lease communities? New maximum electricity prices for residents in land lease communities commence on 25 September 2024 and will be updated each year....
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Renewable Energy Infrastructure
EWON has expanded its jurisdiction to extend its services to landholders and community members across NSW’s renewable energy zones. Initially, our new jurisdiction will extend to renewable energy transmission infrastructure only....
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You're not alone - Energy and water help that speaks your language
"Everyone needs electricity, but many people in my community are concerned about energy costs. Speaking another language makes it more difficult to understand the bill, let alone find help.” Frankie, campaign advisor and member...
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Resource Library for Councils and MPs
The Energy & Water Ombudsman NSW (EWON) provides free, fair and independent dispute resolution for landholders and community members who are directly impacted by renewable energy infrastructure projects, as well as NSW gas and...
