Using AI to make your complaint?

Remember, you don’t need to use AI to make your complaint. Just give us the information as briefly and clearly as you can and tell us the outcome you’re seeking.  Using AI could make your complaint more complex and slow down our response time.

What to watch out for if you use AI

• AI can contain errors, omit important information or include information that isn’t relevant to your complaint
• Make sure you check the text so that its accurate
• AI complaints are often too long and complicated. Please keep your complaint to a maximum of three pages
• Attach supporting bills, correspondence, and screen shots separately
• Think about your privacy before sharing personal, financial, health or other sensitive information with AI tools.