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Energy & Water Ombudsman NSW

Complain Freecall

EWON Insights Report: 1 Jul - 30 Sep 2020

The Jul-Sep 2020 issue of EWON Insights focuses on customer complaints relating to COVID-19. The case studies in this report illustrate the high level of stress some customers are facing and their need for EWON’s assistance.

As well as our water, embedded network and behind-the-meter sections, we also look at billing errors resulting from incorrectly installed or operated digital meters, customer complaints relating to owed refunds, and the often misleading marketing of rooftop solar.

Read EWON Insights.