COVID-19 customer support
If you've been impacted by COVID-19 and are struggling to pay your energy bills here’s all the information you need about the support available to you during this difficult time.
Frequently asked questions
I'm struggling to pay my bills - is there help available for me?
I've lost my job or my income has decreased - can I get extra time to pay my bill?
I have an overdue bill - will I be disconnected?
Can I be credit listed for overdue energy bills?
My small business has closed down - will I be charged any fees?
Am I eligible for rebates or other assistance?
How can I reduce my energy and water usage?
How we can help
If you have an issue with your energy or water provider, contact them first. If they are not able to help you or you're not happy with their response, you can contact us to lodge a complaint.
You can also access plenty of information under customer resources and what you can complain about. With more of us working from home, your energy usage may increase. It's important to look at ways you can save on your bills and to make sure you're on the best deal.
Read more about the assistance available from government and energy providers. You can also download information about COVID-19 support in other languages.