In our first year overseeing Renewable Energy Infrastructure (REI) complaints, EWON has made a significant impact supporting consumers, resolving issues and contributing to a fairer energy transition.
We’ve published an Impact Report to showcase what we have achieved in our first 12 months of managing complaints and engaging with communities.
“We’ve travelled to Renewable Energy Zones across NSW, increased awareness of our role, delivered best practice dispute resolution and had our voice heard by policy makers and industry,” said Ombudsman, Janine Young.
Highlights from our year include:
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Meeting 837 locals across 26 regional towns as part of our community engagement work.
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Hosting nine Drop-in Sessions in the Central West Orana and New England Renewable Energy Zones (REZ), attending 31 community events and delivering 32 presentations and forums.
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The Ombudsman presenting our insights at the Parliamentary Inquiry on the Impact of REZs.
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Developing a unique dispute resolution approach that delivers independent advice, effective face to face conciliation and practical support.
Building trust with communities is critical. “There’s no transition without trust,” said Ms Young. “Our Energy Transition team will continue to support communities with independent advice, assistance and access to dispute resolution as EWON’s role in the energy transition continues.”
Read our Impact Report for more information.
