Table 8 Insights Apr-Jun 22

Table 8 – Top 10 core issues for embedded network complaints closed this quarter

Core complaint issues	Complaints
Billing > high > disputed	14
Billing > backbill	5
Billing > other	4
Billing > error > other	3
Billing > tariff > rate	3
Credit > payment difficulties > current / arrears	3
Billing > contract terms > other	2
Billing > error > cross-metering	2
Billing > fees & charges > service availability	2
Billing > period	2

Energy & Water Ombudsman NSW