Table 9 Insights Apr-Jun 22

Table 9 – Top 10 issues for embedded network complaints closed this quarter

All complaint issues	Complaints
Billing > high > disputed	16
Customer service > poor service	9
Billing > backbill	5
Credit > payment difficulties > current / arrears	5
Billing > error > other	4
Billing > other	4
Customer service > failure to respond	4
Billing > tariff > rate	3
Billing > contract terms > other	2
Billing > error > cross-metering	2

Energy & Water Ombudsman NSW