Customer complaint issues

Complaint core issues

For the top 10 core issues, including the previous four quarters, click here.

This ongoing trend of increasing complaints signifies that higher complaint numbers are here to stay as customers’ focus is turned to energy utilities due to ongoing price rises and increasing bills.

Factors that highlight customers are concerned or struggling with energy bills include:

Credit payment difficulties > current/arrears appearing in our top 10 core issues and top 10 issues
Billing > rebates/concession has emerged in the top 10 core issues, indicating that customers are looking at eligibility for additional assistance in paying their energy bills.
The issue Credit collection > debt collector has reemerged in the top 10 complaint issues.

We will continue to monitor case numbers and issues, however our complaints data signals that higher complaint volumes will continue.

For the top 10 issues, including the previous four quarters, click here.

Energy & Water Ombudsman NSW

Customer complaint issues

Complaint core issues