EWON Insights Jul-Sep 2021

Welcome to our July-September 2021 issue of EWON Insights. This issue explores digital meter complaints, in particular tariff changes, installation delays and B2B cooperation. We also highlight a case study where a retailer provided multiple options and flexibility for a business customer experiencing payment difficulty.

Complaints received this quarter increased to 4,087, compared to 3,800 in the last quarter. High disputed billing complaints increased by 24.2% This could be the result of customers starting to receive their winter bills after a prolonged lockdown.