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EWON Insights Oct-Dec 2020

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In our October-December 2020 issue of EWON Insights we focus on the ‘core’ issue of a customer’s complaint - what initially went wrong for them. This approach helps us to accurately understand the key problems affecting customers and the actions required to reduce future complaints.

We also look at complaints about credit, transfers to new retailers without customer consent, and bulk hot water systems. Finally we also outline our internal review process, including how our Quality Team drives continuous improvement in our complaint-handling procedures.