Have a complaint
about your energy,
gas or water provider?

We can help.

How we can help

1 Contact your provider first

Always let your provider know first if you have an issue. Find out how they can help you.

2 Complain to us

If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.

3 We can investigate

If you don’t hear back from your provider, or you’re not happy with the outcome, we can investigate.

4 We'll find an outcome

We’ll work towards a resolution that’s fair and reasonable. Our services are free.

Complaints update


New complaints last week


Open complaints


Complaints closed last week

Upcoming events

Riverstone Bill Support Day

20 Jul 2022

Parramatta Energy & Water Bill Support Day

27 Jul 2022

Tamworth Homeless Connect Day 2022

28 Jul 2022

In the news

EWON featured on The Guardian Australia

19 Jun 2022

Energy bills set to rise in July

30 May 2022

EWON Insights Jan to Mar 2022

16 May 2022