How we can help
1 Contact your provider first
Always let your provider know first if you have an issue. Find out how they can help you.
2 Complain to us
If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.
3 We can investigate
If you don’t hear back from your provider, or you’re not happy with the outcome, we can investigate.
4 We'll find an outcome
We’ll work towards a resolution that’s fair and reasonable. Our services are free.