Spotlight On is our regular systemic issues report. This online report highlights issues revealed in our casework, outlines policy challenges and proposes industry discussion points.
For queries about policy issues raised in Spotlight On, contact Rory Campbell. For media queries contact Jacqueline Heywood.
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Natural disasters - the long-term customer experience
We focus on complaints EWON receives, relating to NSW bushfire and flood disasters and the trauma customers experience trying to manage their energy disputes.
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Challenges in the new world of switching energy providers
We explore whether the two-day switching energy providers rule change delivered all it was meant to, or are there unexpected consequences?
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Dispute resolution in the evolving energy market
Find out how new and emerging technologies, products and business models are significantly changing how we engage with the energy market.
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Consumer and small business energy debt solutions
EWON's investigation of consumer and small business energy debt solutions post-pandemic.
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Embedded networks - it's time for change
June 2021 How the existing embedded network framework can be improved to ensure clarity, transparency, accountability and ultimately, consumer protection.
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Hot water embedded networks
Hot water supplied to NSW apartments should be simple, well-regulated and offer residents the same consumer protections as gas and electricity supplies.
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National Energy Affordability Framework
Spotlight On report about the need for change in the national energy affordability framework
