We've got your back

At the Energy & Water Ombudsman NSW (EWON), we love talking about energy and water with anyone who’ll listen. But we’re keen to reach the young’uns, and we’d love it if you can help us.

‘We’ve Got Your Back‘ is a campaign aimed at helping young people (18-25 year olds) across NSW who are engaging with the energy or water market for the first time. Youth today are smart cookies but they’re facing new challenges. They may be moving out of home for the first time, renting or frequently moving around, studying with limited income or government support and navigating new flat mate and landlord relationships.

Key campaign messages

Throughout the campaign, we’re sharing information tailored to young people, including:

who EWON is, how we can help and what youth can complain about
what to do if they have been threatened with disconnection
their energy rights and responsibilities
opening and closing accounts the right way
paying bills and what to do if they receive a high bill.

We want young people to know, we’ve got their back, no matter their circumstances or what stage of life they’re at.

Social media posts and images

We’d love your help reaching young people. Below are suggested social media posts and a range of images to help share the campaign.

Post	Image
Moving out? Make sure you close your old energy account on good terms. If your name’s on an energy account the debt will follow you. Find out more https://bit.ly/3en5l1I
Confused about your energy or water bills? The Energy & Water Ombudsman NSW is here to help. They provide free, independent advice to help you get sorted. https://bit.ly/33jIeit
Are you having trouble managing your energy payments? Don’t ignore warning letters. Contact your provider – they can help. If you’re not happy with their response, contact the Energy & Water Ombudsman NSW https://bit.ly/2QZ7rMt
Don’t let your energy bills get out of control. All energy retailers need to offer a payment plan if you’re struggling. Not happy with their response? Contact the Energy & Water Ombudsman NSW. They're free, fair and independent https://bit.ly/2RxLzHM

We’ll also be posting helpful advice tailored to young people, so follow along and feel free to share our posts.

Book a speaker at your event

We are offering tailored presentations to help community workers in the youth sector understand the energy and water industry and how they can assist young clients experiencing difficulties. To learn more about the sessions or book a speaker, email us.