You're not alone - Energy and water help that speaks your language

"Everyone needs electricity, but many people in my community are concerned about energy costs. Speaking another language makes it more difficult to understand the bill, let alone find help.” Frankie, campaign advisor and member of the Cantonese community.

You’re Not Alone is a campaign to increase awareness of our service among multicultural and multilingual communities across New South Wales.

Developed in collaboration with a Multicultural Community Advisory Board, this campaign features videos and resources in Arabic, Cantonese, Mandarin, Hindi, and Korean, showcasing community members discussing how they use energy and water at home.

You’re Not Alone aims to raise awareness of EWON’s services within culturally diverse households and highlights that free, in-language support is available for customers when they call EWON.

Key messages

EWON provides free, fair, and independent support in your language.

You’re not alone. EWON can assist with issues including:

• High or disputed bills

• Payment difficulties and disconnections

• Switching retailers and finding the best deal

• Accessing rebates, payment plans, and affordability programs

• Navigating embedded networks and digital meters.
   

Download campaign materials

A range of videos, factsheets, postcards and social media tiles are available to download and share.

Arabic	Cantonese	Mandarin	Hindi	Korean

Social media posts and images

A range of images and suggested social media posts are available below. Please feel free to draft your own posts when sharing and consider tagging us on @EWONSW with the #yourenotalone

Suggested posts & images	Image
The Energy & Water Ombudsman NSW (EWON) is free, independent and can help when you have an issue with your energy or water provider in New South Wales. We can help with issues like high bills, payment difficulties, connections or transfers. Download copy in Arabic here
The Energy & Water Ombudsman NSW (EWON) is free, independent and can help when you have an issue with your energy or water provider in New South Wales. We can help with issues like high bills, payment difficulties, connections or transfers. Download copy in Hindi here
The Energy & Water Ombudsman NSW (EWON) is free, independent and can help when you have an issue with your energy or water provider in New South Wales. We can help with issues like high bills, payment difficulties, connections or transfers. Download copy in Korean here
The Energy & Water Ombudsman NSW (EWON) is free, independent and can help when you have an issue with your energy or water provider in New South Wales. We can help with issues like high bills, payment difficulties, connections or transfers. Download copy in Cantonese here
The Energy & Water Ombudsman NSW (EWON) is free, independent and can help when you have an issue with your energy or water provider in New South Wales. We can help with issues like high bills, payment difficulties, connections or transfers. Download copy in Mandarin here

Get involved

EWON invites community leaders and multicultural organisations to share the campaign materials through your newsletters, community engagement and social media. Together, we can ensure multicultural communities know they can access EWON for free advice, in their own language.

For more information in other languages, please visit Information in other languages - Energy & Water Ombudsman NSW